Delivery & Returns
Q1. WHAT ARE THE AVAILABLE MODES OF DELIVERY?
After logging into your account, the status of your checkout history can be found under Order History. We have engaged a third-party courier service who helps us with all local deliveries. You can also arrange to pick up your order at our warehouse. Opening Hours: Monday to Saturday, 10am to 5pm.
Q2. WHAT IS THE ORDER CUTOFF TIME?
Our order cut-off time is 12.00 PM, Monday to Friday, except Public Holidays. Orders received after the cut off time will be processed the following business day.
Q3. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
Customers who have placed their within India should expect to receive their orders within three (3) to seven (7) working days upon payment verification depending on the volume of orders received.
Q4. HOW CAN I CHANGE MY SHIPPING ADDRESS?
By default, the last used shipping address will be saved into your account settings. When you are checking out your order, the address will be displayed and you have the option to amend it if you need to. Upon Order Confirmation, if you would like to change your shipping address, do send your request to firstname.lastname@example.org
Q5. CAN I RETURN MY PURCHASES?
If you are not satisfied with the products, please contact us at email@example.com and we will try to make it right. In case of return or refund for any particular product the average time shall be 6 to 7 working days.
Q6. WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGE OR LOST DELIVERY)
We are very sorry and we would like to make it up to you! Please drop us an email firstname.lastname@example.org with the following details:
- Your order number
- The matter of the issue (e.g. incorrect/ defective item)
- The serial number found on the product tag or product packaging
- Pictures or videos
THANK YOU FOR SHOPPING WITH TONG GARDEN!